Problematic Situations Between Health Care Workers and PatientsCompetent Analysis of Patient’s Appeal from the Medicine-Psychological View

Authors: J. Beran
Authors‘ workplace: Psychiatrická klinika LF UK a FN, Plzeň
Published in: Čas. Lék. čes. 2003; : 579-581


Paper dealswith problems of patient’s complaint about the activity of health careworkers.Author submits his findingsresulting from the qualitative analysis of individual cases, which are aimed at cases with medical and psychologicalaspects (namely in the communication). Exchange of information between the health care workers and patientsbelongs to the most risky situations from the point of complaint. As a conclusion, some preventive measures arerecommended.

Key words:
medical psychology, quality of care, problem situations, relation physician- patient.

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Article was published in

Journal of Czech Physicians

2003 Issue 10

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