Nakládalová M., Vévoda J., Ivanová K., Marečková J.: Work satisfaction of general nurses at hospital inpatient departments
Authors:
M. Nakládalová 1; J. Vévoda 2; K. Ivanová 3; J. Marečková 4
Authors‘ workplace:
Klinika pracovního lékařství Lékařské fakulty Univerzity Palackého v Olomouci a Fakultní nemocnice Olomouc, přednostka doc. MUDr. Marie Nakládalová, Ph. D.
1; Ústav zdravotnického managementu Fakulty zdravotnických věd Univerzity Palackého v Olomouci, přednosta JUDr. PhDr. Lukáš Prudil, Ph. D.
2; Ústav sociálního lékařství a zdravotní politiky Lékařské fakulty Univerzity Palackého v Olomouci, přednostka doc. PhDr. Kateřina Ivanová, Ph. D.
3; Ústav ošetřovatelství Fakulty zdravotnických věd Univerzity Palackého v Olomouci, přednostka Mgr. Zdeňka Mikšová, Ph. D.
4
Published in:
Pracov. Lék., 63, 2011, No. 1, s. 18-23.
Category:
Original Papers
Overview
Learning about working priorities of general nurses and their consequent saturation may prevent their excesive fluctuation and increasing shortage in hospitals.
The aim of the study was to find out priorities of nurses working at hospital inpatient departments in relation to different factors of working environment, their perception of their saturation by the employer and the biggest differences between the wish and reality.
The general intention was to develop an instrument for evaluation of work satisfaction of employees in the health care system.
The questionnaire based on principles of the Hezberg 2-factor motivational theory and findings from negotiations with hospital managers and covering 16 factors of working environment was developed. It was tested in a pilot research in general nurses in 25 hospitals in the Czech Republic.
The analysis of data from 1902 questionnaires showed that the most important factors for nurses are the salary, work with patients and stability of their working position; work safety and health protection was at the 10th position. The most significant difference between the priority and its saturation was found in the salary, stability of the working position and recognition of personal results. Relationships with direct authorities, provided social benefits and collaboration with other professionals were perceived as harmonious.
The elaborated evaluation instrument can be used not only for monitoring work satisfaction of employees in the health care system, but also in comparison surveys among hospitals. It also enables the evaluation of effectiveness of motivational interventions when used repeatedly.
Key words:
motivation, work satisfaction, fluctuation, hospital, general nurse, Herzberg theory
Sources
1. AIKEN, L. H. et al. Nurses’ report on hospital care in five countries. Health Affairs, 2007, 20, 3, s. 43–53.
2. BÁRTLOVÁ, S. Týmová spolupráce z pohledu lékařů. Vztah všeobecná sestra a lékař. Zdravotnictví v České republice, 2010, roč. XIII., č. 1, s. 147–181.
3. CORTESE, C. G. Job satisfaction among nursing personnel: application of the Italian version of the Stamps Index of Work Satisfaction (1997). Medicina del Lavoro, 2007, 93, 3, s. 175–191.
4. CORTESE, C. G. Job satisfaction of Italian nurses: an exploratory study. J. Nurs. Management, 2007, 15, 3, s. 303–312.
5. DAEHLEN, M. Job satisfaction and job values among beginning nurses: a questionnaire survey. Int. J. Nurs. Studies, 2008, 45, 12, s. 1789–1799.
6. DEMEROUTI, E. at al. A model of burnout and life satisfaction amongst nurses. J. Advanc. Nursing, 2000, 32, 2, s. 454–464.
7. HART, P. D. The nurse shortage: perspectives from current direct care nurses and former direct care nurses. [online]. [cit. 2009-09-10]. Dostupný z WWW:
<http://www.aft.org/healthcare/download/Hart_Report.pdf>.
8. HERZBERG, F., MAUSNER, B., SNYDERMAN, B. B. The motivation to Work. 6th ed. New Brunswick: Transaction Publishers, 2003. 180 sp. ISBN 1-56000-634-X.
9. HINSHAW, A. S., ATWOOD, J. R. Nursing staff turnover, stress and satisfaction: models, measures and management. In Bégat, I., Ellefsen, B., Severinsson, E. Nurses’ satisfaction with their work environment and the outcomes of clinical nursing supervision on nurses’ experiences of well-being – a Norwegian study. J. Nurs. Management, 2005, 13, 3, s. 221–230.
10. JURÍČKOVÁ, L. Navrátilci. Obhájená bakalářská práce. Olomouc: Univerzita Palackého v Olomouci, Filozofická fakulta, Katedra sociologie a andragogiky, 2000. 81 s.
11. KATRIAK, M. Metódy a techniky sociologického výskumu. 1. vyd. Bratislava: Veda, 1975. 121 s. ISBN neuvedeno.
12. McNEES-SMITH, D. K. 1999. A content analysis of staff nurse descriptions of job satisfaction and dissatisfaction. J. Advanc. Nursing, 1999, 29, 6, s. 1332–1341. ISSN 0309-2402.
13. MOYLE, W. et al. Views of job satisfaction and dissatisfaction in Australian long-term Care. J. Clin. Nursing, 2003, 12, 2, s. 168–176.
14. PRICEWATERHOUSECOOPERS. 2007. Společnostem v Česku se nedaří snižovat vysokou fluktuaci zaměstnanců. [online]. [cit. 2009-09-10]. Dostupný z www: <http://www.pwc.com/cz/cs/tiskove-zpravy-2007/spolecnostem-v-cesku-se-nedari-snizovat-fluktuaci-zamestnancu.jhtml>.
15. Spojená akreditační komise České republiky. 2009. Národní akreditační standardy pro nemocnice. [online]. [cit. 2009-09-10]. Dostupný z www: <http://www.sakcr.cz/files/SAK-standardy-Nemocnice-dotisk-Errata-2010.pdf>.
16. VÉVODA, J., IVANOVÁ, K., HORVÁTH, M. Pracovní motivace sester. Zdravotnictví v České republice, 2005, VIII., 1, s. 24–28.
17. WIENER J. M., SQUILLACE M. R., ANDERSON W. L., KHATUTSKY G. Why do they stay? Job tenure among certified nursing assistants in nursing homes. Gerontologist, 2009. 49, 2, s. 196–210.
18. WILKINS K., SHIELDS, M. Correlates of medication error in hospitals. Health Reports, 2008, 19, 2, s. 7–18.
19. ZEYTINOGLU, I. U., DENTON, M., PLENDERLEITH, J. M. Flexible employment and nurses’ intention to leave the profession: The role of support at work. Health Policy, 2011, 99, 2, s. 149–157.
Labels
Hygiene and epidemiology Hyperbaric medicine Occupational medicineArticle was published in
Occupational Medicine
2011 Issue 1
Most read in this issue
- Boušová K., Kučera I.: Acute intoxication with cyanides at work
- Buchancová J., Švihrová V., Gáliková E., Osina O.: A study on occurrence of calcifications in lungs in silicosis – broncholithiasis and lithopthysis in silicosis
- Nakládalová M., Vévoda J., Ivanová K., Marečková J.: Work satisfaction of general nurses at hospital inpatient departments
- Petrik V.: Contracting malaria notified as an occupational disease